Refund Policy

By making a purchase on www.therealjkel.com, you agree to the terms outlined in our Returns & Refunds Policy. TheRealJKel reserves the right to refuse returns, refunds, or exchanges that do not comply with the stated policy. We are not liable for any items returned without prior authorization, nor for shipping delays or lost packages due to incorrect information provided by the customer. Non-returnable items and exceptions are clearly defined and not subject to dispute. This Return Policy is subject to change without prior notice, and it is the customer’s responsibility to review the policy before making a purchase. All decisions regarding returns and refunds are made at the sole discretion of TheRealJKel and are considered final.

At TheRealJKel, your satisfaction matters. If there’s an issue with your order, we’ll do our best to make it right. Please read our refund policy carefully to understand when and how refunds are issued.

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Eligibility for Refunds

Refunds may be granted under the following conditions:

• The item arrived damaged, defective, or incorrect

• Your order was never shipped due to internal error

• Your order was canceled prior to production or shipping

• A confirmed return was received and inspected by our team

To initiate a refund, you must:

1. Email us at SHOPJKEL@GMAIL.COM within 7 days of receiving your order.

2. Include your order number, a description of the issue, and photos if applicable.

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Refund Process

If your refund is approved:

• You will receive a confirmation email

• Funds will be returned to your original payment method

• Refunds are typically processed within 5–10 business days, depending on your bank or payment provider

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Non-Refundable Situations

We do not offer refunds for:

• Items that have been worn, washed, stained, or altered

• Returns submitted after 7 days from delivery

• Items accurately printed per your approved designs or files

• Orders delayed due to incorrect shipping information provided by the customer

• Shipping costs, unless the error was caused by TheRealJKel

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Refunds for Delayed Shipments

If your order has not shipped within our production timeline, you may be eligible for partial compensation:

• Small orders: Eligible for up to 10% refund of product value if shipping is delayed past 7 working days from order confirmation.

• Bulk orders: Eligible for up to 10% refund if delayed past 15 working days.

This does not apply if the delay was due to customer-side changes or errors (e.g., address changes, design edits).

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Refund Method

All refunds are issued only to the original payment method used during checkout. We cannot issue refunds to alternate accounts or via other payment methods.

Questions?

If you have questions or need help with a refund request, please contact us at:

📧 SHOPJKEL@GMAIL.COM
🌐 www.therealjkel.com

We appreciate your support and will always strive to provide quality service and products that represent TheRealJKel.

WWW.THEREALJKEL.COM